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Discover our handcrafted wool artworks and find the perfect memorial for your beloved pet.

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Returns & Refunds

At Wool Artwork, we take pride in our handmade creations and strive for complete customer satisfaction.

No Returns Accepted

We regret to inform you that we do not accept returns on our products. Since each item is custom-made and handcrafted specifically for you, we cannot restock these items.

Minor Adjustments

If you require minor adjustments to your purchase, you are welcome to ship the item back to us at your own expense. Please contact us within 14 days of receiving your order to discuss the adjustments needed. We will provide you with instructions on how to proceed.

Condition for Adjustments

To qualify for adjustments, items must be in their original condition. Please ensure that the item is securely packaged to avoid any damage during transit.

Shipping Costs

Customers are responsible for all shipping costs associated with sending the item back for adjustments.

Processing Adjustments

Upon receiving the item, we will evaluate the requested adjustments. We aim to process any adjustments within 4 weeks, and we will inform you once your item has been returned to you.

For any questions, please reach out to us at [email protected]
Thank you for choosing Wool Artwork. Your support means the world to us!